FAQ

Frequently Asked Questions

Find answers to common questions about Moithuti

Getting Started

Moithuti is an adaptive learning platform designed specifically for Botswana's education system. We provide AI-powered personalized learning, teaching tools, and comprehensive resources for students, teachers, and schools aligned with BGCSE and IGCSE curricula.

Click the 'Get Started' or 'Create Account' button on our homepage. Choose whether you're a student, teacher, or parent, then fill in your details. You'll need to verify your email and phone number to complete registration.

Yes! We offer a free plan that includes access to Thuto AI, system resources, and basic features. For advanced features like unlimited AI conversations, study planning, and messaging, you can upgrade to our Pro plans: P20/month for students or P15/month for teachers.

For Students

Moithuti supports students from Grade 1 through Form 5, covering both primary and secondary education. Our content is aligned with BGCSE and IGCSE curricula.

Thuto is your personal AI tutor that adapts to your learning style. It can explain concepts, answer questions, provide practice problems, and offer step-by-step guidance. The more you interact with Thuto, the better it understands how you learn best.

Our mobile apps are coming soon! Once released, you'll be able to download resources for offline access, allowing you to study even without an internet connection. For now, Moithuti is fully accessible on any device through your web browser.

Your teacher will provide you with a class code or send you an invitation link. Simply enter the code or click the link to join the class instantly.

For Teachers

After logging in, go to your dashboard and click 'Create Class'. Enter your class details, add subjects, and you'll receive a class code to share with students. You can manage multiple classes from one account.

Absolutely! You can upload documents, presentations, videos, and other resources to share with your classes. All materials are organized by class and subject for easy access.

Our platform includes automated grading for quizzes and assignments. You can also manually grade submissions and provide feedback. All grades are automatically recorded and visible to students and parents.

Yes! You get detailed analytics for each student, including quiz performance, assignment completion, participation rates, and areas where they might need extra support.

Technical & Account

Moithuti works on any device with a web browser - computers, laptops, tablets, and smartphones. Our dedicated mobile apps for iOS and Android are coming soon and will provide the best experience on mobile devices.

Click 'Forgot Password' on the login page. Enter your email address, and we'll send you an OTP to reset your password securely.

Yes! We take security seriously. All data is encrypted in transit and at rest. We comply with international data protection standards and never share your personal information with third parties.

Go to Account Settings > Security & Privacy > Delete Account. Please note that this action is permanent and will remove all your data from our system.

Billing & Subscriptions

We offer a Free plan with basic features, and a Pro plan for P99/month with advanced features. Schools can contact us for custom institutional pricing.

We accept credit cards, debit cards, and mobile money payments (Orange Money, MyZaka). Schools can also pay via invoice.

Yes! You can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your current billing period.

We offer a 14-day money-back guarantee on all new subscriptions. If you're not satisfied within the first 14 days, contact us for a full refund.

Still Have Questions?

Our support team is here to help

Contact Support